These terms and conditions are applicable to all customers using ozu Flight Simulator Centre’s facilities and services.

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Contacting us

OZU Flight Experience welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Sunday.

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Phone: +90-532 261-2675

E-mail: fly@agronn.com

Post: Attn: Privacy Policy,
OZU flight simulator center

Özyeğin Üniversitesi Çekmeköy Kampüsü 

Nişantepe Mah. Orman Sok. 

34794 Çekmeköy/İstanbul, Türkiye 

 

Please read and understand them carefully before purchasing a flight, voucher, making a booking or redeeming a pre-purchased voucher or booking our simulators for an event.

If you have made a purchase we will assume you have read and understand these terms and conditions.

OZU Flight Simulator Centre reserves the right to change the terms and conditions without notice and changes are effective immediately.

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Our flight simulators are very expensive and complex pieces of machinery and we reserve the right to restrict, refuse access or eject anyone whom we feel are abusing either the simulators or staff, or are under the influence of alcohol or drugs.

 

VOUCHERS

If you are purchasing a flight on behalf of someone else, i.e. a voucher, please make them aware their voucher is valid for 6 months from the date of purchase. They should contact the OZU Flight Simulator Centre as soon as possible to arrange a booking as flights should be booked and completed before expiry date.

If your voucher is due to expire and you are unable to find a suitable date in the calendar within the expiry date we will do our best to accommodate you but reserve the right to extend your voucher expiry date for a further 2 months for a fee of 20.00 TL. Customers wishing to do this must notify us before the expiry date.

You can also upgrade your voucher at any time by paying the relevant current price.

All vouchers will be dispatched via email unless a request is made to post a voucher this will be by PTT and will normally be posted the same day if ordered before 12:00 O'clock. Please allow extra time during periods of high postal demand (e.g. National Holidays). If you order last minute or require Guaranteed next day delivery (Next working day) please contact us, this is available at an extra cost of 15.00 TL

 

TIME SLOTS

Times slots are arranged by contacting us via email, telephone, Facebook or our Contact Us form. Please arrive 15 minutes before your booked slot for a briefing, if you are late and we have bookings following your own session we may have to cut your time short, under these circumstances no refund is offered.

Please notify us of changes as early as possible. If you miss your Flight it is not refundable, however we will allow you to

re book at an extra cost of 25.00 TL

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CANCELLATION / RE-BOOKING

Once you have a booking you are required to give 48 hours notice if you wish to change the booking, this can be arranged for free. If less than 48 hours notice is given, your experience can be re-booked for a fee of 20.00 TL If a re-booking is refused no refund is offered.

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PRICES

Prices displayed on our website will be correct and will be the valid prices at the time of booking. Prices advertised in leaflets and magazines may differ to prices on our website depending upon the date of the publication.

 

SERVICABILITY

On occasions, if the simulators are unserviceable, or we need to complete maintenance or circumstances arise beyond our control; we may need to move your booking to a mutual alternative time and/or date. We may also offer you an equivalent flight in another simulator if convenient. In this case there is no administrative charge payable. We will give you as much notice of any change as we can but it must be understood that problems with any simulator can occur without warning as they are complex machines. If you refuse a re-booking then no refund is due and no other expenses are payable in these circumstances.

The total liability of any Flight for any claim whatsoever in connection with the simulator session shall be limited to the price paid.

 

MEDICAL

All participants take part at their own risk. Please inform us of any conditions or medical issues that you feel may be relevant.

If booking the flight simulator, multi channel visual system and using the headset. Please contact us before purchase if you have any queries.

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DISABLED ACCESS

The Flight Sim Centre is easily accessed by disabled people. All our simulators involve a small degree of physical mobility to access the cockpits and/or confined space.

Check with us prior to purchase if you have any concerns about simulator access.

 

AGE RESTRICTION

Any age can experience our flight simulators from the very young to the more mature. Children under 16 years MUST be accompanied by an adult who is responsible for their behaviour. The instructor has the right to refuse entry or eject anyone who is unruly or causing damage to the simulator, under these circumstances no refunds will be available and damage will be chargeable.

 

GUESTS

All participants are permitted to bring guests to share their flight experience. Children under the age of 16 should be supervised by a non-flying adult. There is no additional charge for guests.

 

HIRING OZU FLIGHT SIMULATOR CENTRE’S EXHIBITS FOR PUBLIC OR PRIVATE EVENTS

1. What OZU Flight Simulator Centre will provide for your event:

The exhibit(s) as agreed and booked by the event

At least one OZU Flight Simulator Centre representative

Health & Safety and Risk Assessment of our exhibit

Public Liability insurance cover up to 1 million

Publicity of your public event once booked

2. What OZU Flight Simulator Centre require of the event organiser:

The exact location of your event including Post Code and any special access instructions, and the days and dates you require our exhibit(s).

Easy access for OZU Flight Simulator Centre staff and exhibit(s) to the location. Our truck is 5meters long and Total area required for exhibit(s) is 6 meters x 6 meters.

The responsibility for locating our exhibit(s) appropriately at the event lies with the event organiser.

Following their choice of location, it is their responsibility to ensure conditions are suitable for unloading and loading.

If adverse weather conditions effect our exhibit(s) we may need to suspend operations or ultimately shut down for public safety reasons. 

We also ask from orginazer a closed tent keps the simulator from rain & sun 

Overnight security of the exhibit (if necessary) is the responsibility of the event organiser.

3. Payment and Costs:

OZU Flight Simulator Centre requires payment in full at time of booking. Should the event be cancelled or OZU Flight Sim Centre not required this payment is non-refundable.

OZU Flight Simulator Centre will make every endeavor to attend a booked event, however if circumstances arise beyond our control such as adverse weather conditions or mechanical breakdown, and we cannot safely transport our exhibit, then payment will be reimbursed.

Our total cost quoted covers traveling expenses to and from the event; accommodation if necessary; storage costs; Health & Safety and Risk assessments; Public Liability Insurance up to 1 million TL; and other associated overheads.